Q: What is the purpose of using Heidi?
A: In the room, your clinician is often balancing listening, examining, and writing notes. Heidi helps with that, so they can give you the attention you deserve. Heidi is an AI care partner that works in the background, capturing notes, tasks, and follow-ups as you talk. This allows your clinician to stay present and respond without distraction, while remaining in control of every decision and next step.
Q: What happens to the audio used for generating patient notes?
A: The audio disappears right after the notes are done – it is never stored permanently.
Q: Is my information secure and compliant?
A: Heidi is built to meet HIPAA requirements in the US, along with GDPR and other regional privacy standards. Patient information stays within Heidi’s secure environment and isn’t used to train models without consent.
Q: Is Heidi Australian Privacy Principles (APP) compliant?
A: Yes, fully. Patients’ information stays right here in Australia, protected by the robust framework of Aussie privacy laws. Heidi takes a zero-tolerance approach to third-party access.
Q: Do I have to consent to the use of Heidi?
A: No, if you do not want our practitioner to use this technology please let us know.
